Utilities – COVID-19 Issues

Last Updated on May 7, 2021

San Diego County’s 2021 Emergency Rental Assistance Program (ERAP) helps eligible households in qualifying areas who have been financially impacted by the COVID-19 pandemic. The program provides payment assistance for renters who need help with rent and utilities. Read more here –’s%202021%20Emergency%20Rental,help%20with%20rent%20and%20utilities.


News from San Diego Gas & Electric:

SDGE is suspending service disconnections for nonpayment

Check out all of SDGE’s COVID news and information here:

Tips on how to save energy at home since you’re spending more time there:


News from the City of San Diego:

Customers are encouraged to pay utility bills to the extent possible based on individual circumstances.

Anyone with questions or concerns about their water meter can contact Customer Support.


San Diego County Water Authority

The County Authority and its 24 member agencies are working together to ensure the safety and security of your water supply. The EPA continues to recommend that people use tap water. Additionally, the County Authority and local agencies treat tap water to remove viruses, bacteria, and other contaminants.


SDGE and Other Utilities Assistance Programs


  • CARE / FERA Program – The California Alternate Rates for Energy (CARE) program can provide you with a discount on your monthly energy bill (electricity and gas). The Family Electric Rate Assistance (FERA) program offers households of 3 or more people an 18% discount on their monthly electric use. Qualification is based on total household income.
  • Medical Condition / Specialized Equipment – If you or someone in your household has a qualifying medical condition or needs certain medical equipment in your home, you may be eligible to receive more electricity or natural gas at a lower cost through the Medical Baseline Allowance program.
  • Payment Arrangement: E-mail or Call 1-800-411-7343


Dept. of Health and Social Services (DHSS)


News from the California Public Utilities Commission:

General Information

Press Release about Protecting Consumers from disconnections

Protections for California utility consumers

Information related to specific industries:


Can’t pay your power bill? Don’t worry, you’re safe for now as California utilities suspend shutoffs