- My wireless device cannot locate the network.
- I can see the wireless network, but I cannot connect.
- I have a compatible wireless network card and my firewall is not the problem, but I STILL cannot connect to the network. Now what?
Our wireless network supports 802.11 b, g, and pre-N. Make sure your wireless card supports one of these protocols.
Some wireless devices have a function key to quickly disable/enable your wireless connection. Usually, this is the FN (function key) / F2 key combination.
Is your wireless adapter enabled? On Windows systems, go to Control Panel->Network Connections. Does the wireless device appear in this list? If not, you will need to add the device. If a wireless device is listed, is it enabled? To enable a wireless device, right click the icon and select enable.
Are you using a firewall? Do you have more than one firewall installed? Some anti-virus solutions install an additional firewall service, by default. If so, this may be preventing you from seeing the wireless network. Windows firewall settings can be accessed from the Control Panel.
Are you connecting to the correct network? Make sure you are selecting San Diego Law Library from the list of available wireless networks.
Check your wireless settings. In order to make our wireless network easier to use, we do not use encryption.
Check your firewall settings. You can temporarily disable the firewall(s) to see if this resolves the problem. If this works, we recommend re-enabling your firewall(s) and figuring out how to enable wireless connections.
I have a compatible wireless network card and my firewall is not the problem, but I STILL cannot connect to the network. Now what?
Is your network card set to automatically obtain an IP address? On Windows workstations, you can check this by going to Control Panel -> Network Connections and checking the TCP/IP properties of your wireless device.
If your wireless device is set to obtain an IP address automatically, try repairing the connection. On Windows systems, right click the wireless device and select Repair from the menu.